Shipping Locations: Domestic Only (International Shipping is Paused until Further Notice)
Carrier Options: UPS, USPS
Using Your Own Shipping Account or Purchase Order Number: If you would like to use your own shipping account, or if you have a Purchase Order number, please email us at Sales@AVBOXUS.com.
Note: Orders using a provided shipping account may have up to a 48-hour delay in shipping.
Payment Options: Credit Card, Net 30, Cash if picking up Local
Tax Exempt: Please mail your tax exempt forms to Accounting@AVBOXUS.com when placing your order.
Product Inspection: We inspect all products for functionality and condition before shipping to ensure you receive high-quality items. While our new surplus items may occasionally feature alternate part numbers, we ensure that these alternates meet the same specifications and performance standards as the original part. If only an alternate part number is available, we will contact you prior to shipping to confirm that it meets your requirements. Please note that the specifications on our site are sourced from multiple references. We recommend verifying the correct part number with your repair manuals to ensure accurate ordering. If you have any concerns about product specifics, feel free to contact us for more details.
Returns: We do not offer returns in most cases. However, if you have an issue with your order, please email Sales@AVBOXUS.com for assistance.
Damaged Orders: If your order is damaged upon arrival, please email Sales@AVBOXUS.com or call us at 850-466-3191 to report the issue.
Local Pickup: For local pickup, email us at Sales@AVBOXUS.com to arrange your order or call 850-466-3191.
Order Processing: Orders are processed within 24 hours. We cutoff shipments at 3:30 PM daily. Orders made after 5:30 on Fridays and on the weekend will be processed the following Monday.
Hours of Operation: Monday to Friday, 8 AM to 5 PM. Saturdays, 9am-3pm.
Phone Number: 850-466-3191